FAQ’s

Wholesale is how stores(boutiques) buy stock to re-sell.  You must buy by bulk.  Like the majority of wholesale vendor out there we require a business license or seller permit in order to start a b2b relationship. 

  • First time customers are required to buy a minimum of $500 in their first purchase. 
  • All consecutive orders have minimum of $150.

A sellers permit is only given to business owners that are planing to resell items.  Not all states require this document and you should check with your local office about the requirements to open a boutique.

Yes, if you already buy from us we highly recommend that you register online with us as well. we carry web exclusive sales and you can take advantage of them with an account.  Also you will be able to search through our site more easily and view prices. 

 

We had to redesign our site and all customer accounts were erased during the process.  If you registered before January 2019 you will need to register again and email us your business license. 

If you registered after such date and still can’t access your account if can be one of the following:

1– Your account still needs to be manually approved.  We use State and local databases to verify your business, once we verify it we approve your account. We may reach out to you if we need something else. 

2– You forgot your password, you can reset it in the log in page and follow the instructions. If you still need help call us. 

If you registered and your account was rejected it can be one of the following:

1– You didn’t provide a business license or Seller’s permit that verifies you as a business (boutique, or clothing store ONLY)

2– The license or documentation is for a different type of business (construction, real estate, gaming, etc.) If your business is not a boutique or clothing store but you plan on opening one soon, you can write to us once you do and send in your license for that location.

 

Orders placed online before 12:00 pm are processed the same day.  Orders placed after 12:00 pm will be processed the following day.  

If you want to add to the order please call us immediately (213)745-4568 so we can hold on the shipment.  Once we verify your order is still processing you can place your new order online. 

Shipment transit times are not guaranteed. 

Accounts that have not made a purchase for 12 or more months become inactive.  You can re-activate the account my making a minimum purchase of $350.  Once we receive your order your account will be activated and all consecutive orders will have the standard minimum of $150.  

Accounts that exceed 24 months in between purchases are considered closed and will need to make the initial purchase or $500 to re-open the account. 

Why are shipping charges so high?

Shipping charges are an estimate quote according to a Volume/weight provided by UPS.  This normally is always a bit higher for most orders.  

After we pack and weigh the box we will edit the shipping amount to the correct one and once process the order with he correct amount.  The actual cost varies by the location where you are at,  the type of items (charros are very bulky), quantity of items in an order, and the speed chosen. 

In some cases the shipping charge might be more than the quoted charge.  This happens because the order is too big and has to be shipped in multiple boxes.  The online shipping quote is only valid for 1 box.  We will call you and inform you of this as well.  

If you have a question regarding this, you can always send us an email with the subject “Shipping Quote” to info@bijankids.com.  We can get you a quote for the items in your shopping cart (quote is approximate and not guaranteed)